Tool Repair Made Easier

Faster repairs at no or minimal cost without hassle or delays

Our faster repair solutions include complimentary, next business day UPS pick-up for tool repair as well as over-the-phone battery and charger warranty exchange.

By submitting your repair through Hilti Online or our mobile app, you can follow the status of your repair through every step in the process.

Start a repair request online

Making tool repair easier for you

One Day Turnaround

We guarantee your repair will be in and out of the repair center in one day to help you avoid project delays or excessive administration and tool replacement costs.

Repair Pickup

Experience a faster and easier repair process with our repair pick-up service. Simply schedule a pickup for as early as the next business day from your office or warehouse location.

Fast Tool Exchange

Minimize downtime by replacing eligible Fleet or in-Warranty items such as batteries, chargers, select power tools and accessories at a Hilti Store location or through Customer Service. Some limitations apply.

Repair Cost Limit

To ensure cost predictability, Hilti offers a Repair Cost Limit for all tools. Typically, this limit is set at 33% of the price of a new tool. However, if the calculated Repair Cost Limit is less than $100, the repair cost will be capped at $100.

_{*as of September 27, 2024}

Tracking repairs online just got easier

Our new digital repair tracker provides real-time updates throughout the process of your repair. This increased visibility helps ensure you stay informed about the status and location of your tool(s) from arrival at the Tool Service Center to repair completion.

Start a repair request online